Australian Shipment Arriving Soon - Limited Supply

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Have questions? we are here to help, contact CycleBoard Australia. We are here to help with any sales enquiries including after sales and technical support so you can get the most out of your Cycleboard.

FAQ

CycleBoard offers a 1 year manufacturers warranty and 30 day return policy. Please see full details on our warranty and returns page.

CycleBoard products are designed by our engineering team in Orange County, California

In most cases you do not need a license. However, we encourage you to review your local rules and laws as each country and state has its own requirements. We strongly advise the use of safety equipment like helmets.

Cycle Board is distributed in Australia by Kode Australia Pty Ltd. We also Ship to NZ please contact us at sales@cycleboard.com.au to arrange a quote.

The CycleBoard uses a rechargeable Lithium Ion battery pack built exclusively with LG cells, very similar to those used in Tesla. We have taken great care to ensure our battery packs are built to the highest standards of safety and performance.

Yes, the CycleBoard free wheels very well so it’s no problem if you run out of battery or just want exercise.

Shipping

Based on our production and delivery schedule, our 2018 CycleBoard models will ship on the schedule listed below.

Sport: December

Elite:  Dec

Rover: Jan

Elite Pro:  Jan

Golf: TBA

Manuals

Owners Manual - CycleBoard Sport

2MB - Download pdf

Owners Manual - CycleBoard Elte GEN2

6MB Downlad pdf

Owners Manual - CycleBoard Elite Pro

10MB Download pdf

Owners manual - CycleBoard Rover

6MB Download pdf

Returns Policy

Returning Products within 30 Days of Purchase: If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within thirty (30) days from the date that we deliver the applicable Product(s) for a full refund less a 15% restocking fee. Company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days of our email to you confirming your refund. The Product(s) must not be damaged as determined in our sole discretion and must be returned in the original shipping package. Follow these steps to return the Product(s) purchased through our Website within thirty (30) days of the date that we deliver the applicable Product(s):


Contact our Support team to initiate the return process and obtain authorization to submit the Products for return. Contact us at support@cycleboard.com.


Create a shipping label addressed to “CycleBoard – Returns”
Pack the Products in the original packaging and ensure the original packaging is still in good working order for shipping.


Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.


The Product(s) must be received by CycleBoard within 30 days of the date that we delivered the Product(s).  CycleBoard is not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if CycleBoard does not receive the returned Product(s) within 30 days of the date that we delivered the Product(s), you will not be entitled to a refund.

CycleBoard products have been manufactured and tested to the highest quality standards by CycleBoard, LLC. This Limited Warranty offered by CycleBoard covers manufacturers defects in new CycleBoard products for a period of 12 months after the first retail purchase and for a period of 6 months for CycleBoard batteries. CycleBoard will repair or replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. This warranty extends to the original purchaser only and is non-transferable. This warranty does not apply to rental or commercial uses. Only consumers purchasing CycleBoard products from authorized CycleBoard retailers or re-sellers or through CycleBoard directly may obtain coverage under our limited warranty. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual or warning labels, alterations to the original design, acts of God, accidents, misuse, neglect, abuse, improper assembly, operator error, water damage, alteration of parts, removal of parts, tampering, disassembling, installation of parts not manufactured or sold by CycleBoard or improper follow-up maintenance. CycleBoard explicitly exempts from coverage any damage to CycleBoard products used for jumping, wheelies, stunt riding, racing, extreme riding or any similar activity or events.  This limited warranty will be void if the product is ever used in a manner other than for recreation or transportation, or modified in any material way. The CycleBoard is made to be used under fair weather conditions. CycleBoard, LLC is not liable for damages or injuries resulting from riding in the rain, snow, or any harsh weather conditions. The CycleBoard is not a toy and is not made to be used by persons under 18 years of age. Incidental and consequential damages are also not covered. CycleBoard does not cover the cost of international warranty shipping at any time, for any reason. This warranty is expressly limited to the repair or replacement of defective parts with those of equal or greater value at the sole discretion of CycleBoard , LLC. Repair or replacement, as provided by this warranty, is the exclusive remedy of the purchaser. CycleBoard neither assumes nor authorizes any person to create for it any other obligation or liability in connection with this warranty. CycleBoard shall not be liable to purchaser or any other person for any incidental, special or consequential damages, arising out of breath of this warranty or any implied warranty, including without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. Some components of CycleBoard are subject to wear and tear due to their function. The rate of wear will depend on care and maintenance and the way CycleBoard products are used. CycleBoard products that are often left in the open may also be subject to increased wear through weathering. This Limited Warranty does not cover normal wear and tear, or any damage, failure or loss caused by improper assembly, maintenance, repair, storage or use of the product. Some of the components below may require maintenance and sooner or later may reach the end of their service life, depending on conditions and intensity of use. Rechargeable battery Tires Brake pads Brake disk Brake cable housing Grips Cables/connectors,wiring Inner tubes Lubricants CycleBoards Lithium battery is guaranteed to have 70% of its original tested capacity at the end of the 6 month battery warranty period. If the battery fails completely during the first 6 months from original date of purchase, and all other warranty requirements of use and care are met, it will be replaced or repaired at no component charge. Lithium batteries require care and some maintenance to maximize life expectancy. Charging the battery while the CycleBoard is exposed to the sun (air temperature above 30 °C) will shorten its service life. Abusing the battery will void your warranty. Warranty is void in the following cases: if damage is done by power surge if damage is done by use of improper charger if damage is done by improper maintenance or other such misuse if damage is done by normal wear and use if damage is done by water damage if battery is charged below 0°C  or above 30°C if battery is not charged every month if battery is consistently drained below 5% capacity In the event that a battery needs to be removed for return shipment to CycleBoard, it is the customer’s responsibility to safely remove and send the battery to CycleBoard at its own cost. CycleBoard will pay to return the battery to the customer in the US only.  CycleBoard retains the right to repair or replace the battery at its sole discretion. All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must be shipped in accordance with all local and international laws. *Lithium batteries sold by CycleBoard cannot be taken on board a passenger aircraft. 
Frame The CycleBoard frame is warranted for 12 months from original date of purchase to be free of defects for the original owner. In the event of a warranty claim requiring the frame to be returned to CycleBoard, customer is responsible for removal and shipment to CycleBoard. CycleBoard will pay for parts, in house labor and will also pay for return shipping in the US. *The cost of repairing/replacing custom paint is never included in frame warranty at any time. 
Motor The Motor is warranted for 12 months from original date of purchase to be free of defects for the original owner. In the event of a warranty claim requiring the Motor to be returned to CycleBoard, customer is responsible for removal and shipment to CycleBoard.  CycleBoard will pay for parts, in house labor and will also pay for return shipping in the US. *Warranty does not cover any claims related to misuse which may include but are not limited to overloading the motor by exceeding the weight limit or water damage. 
Electronics The electronic components are warranted for 12 months from original date of purchase to be free of defects for the original owner. In the event of a warranty claim requiring the electronics to be returned to CycleBoard, customer is responsible for removal and shipment to CycleBoard.  CycleBoard will pay for parts, in house labor and will also pay for return shipping in the US. 
Brakes The brakes are warranted for 12 months from original date of purchase to be free of defects for the original owner. Normal wear of the brake pads, cable and disc are not covered. Warranty claims on components are made in accordance with component manufacturers guidelines. In the event of a warranty claim requiring components to be returned to CycleBoard, customer is responsible for removal and shipment to CycleBoard.  CycleBoard will pay for parts, in house labor and will also pay for return shipping in the US. 
How to File a Claim? CycleBoard, LLC. will not provide any warranty coverage unless claims are made in compliance with all CycleBoard Warranty Terms and Conditions and proper return procedure is followed. We have the right to reasonably make all warranty claim decisions. To request warranty service, contact the CycleBoard Customer Service department at support@cycleboard.com and the following information needs to be clearly provided:
The sales receipt or other evidence of the date and place of purchase
Full name, contact details (including telephone number and email address)
Serial number of the CycleBoard (located on the bottom of the frame)
A description of the problem
Images or video evidence of the problem
Delivery of the product or the defective part, postage prepaid and carefully packed in the original packaging and insured, to CycleBoard or an agreed dealer. *CycleBoard reserves the right to inspect any defective components or products to determine whether a repair or replacement is required.
CYCLEBOARD, L.L.C. MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR USE. IN NO EVENT SHALL CYCLEBOARD, LLC BE LIABLE FOR INCIDENTAL, CONTINGENT, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS WARRANTY. SOME STATES OR COUNTRIES DISALLOW CERTAIN DAMAGE EXCLUSIONS; SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Contact Us: CycleBoard, LLC support@cycleboard.com  

Terms of Service

IF YOU HAVE ANY QUESTIONS, CONTACT US.

 

Overview
This website is operated by Cycleboard, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Cycleboard, LLC. Cycleboard, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


4. Modifications To The Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


5. Products And Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.


6. Shipping and Delivery
Shipping and handling charges will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.
In some cases some products might not be available for all countries. You will be informed of any such territorial restrictions before you can purchase the product.
Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, CycleBoard cannot guarantee that they are accurate.
CycleBoard reserves the right to deliver the ordered products in separate shipments.
Product that is delivered to you will become your property at the time that you receive it provided that CycleBoard has received full payment for the product. As soon as CycleBoard has delivered the product to you, you will become completely responsible for it and for any loss or damage to it thereafter.


7. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


8. Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


9. User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.


11. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


12. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


13. Disclaimer of Warranties, Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Cycleboard, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


14. Indemnification
You agree to indemnify, defend and hold harmless Cycleboard, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


15. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


16. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


17. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


18. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of California.


19. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


20. Contact Information
Questions about the Terms of Service should be sent to us at support@cycleboard.com.

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Australian Shipment of CycleBoards Arriving Soon!